Khampos

Support Center

Quick answers to common questions about using KHAMPOS, organised by topic. Each answer is meant to get you unstuck fast. If it doesn't fully solve your problem, jump to "Still Need Help?" at the end and reach out to our team directly.

Last updated: 9 August 2026
01

Getting Started

Creating an account

Go to khampos.com/signup with your email account. Verify your email, and you're in.

Setting up your profile

Head to Settings > Profile to add a photo, bio, and any social links you want members or other creators to see.

Creating your first community

Click "Create Community" from the top navigation, give it a name and description, and decide how members join, free or paid. You choose the price and the billing cycle. Creating a community requires an active creator subscription plan; see our pricing page for current plans.

02

Payments & Billing

What KHAMPOS costs you

Creating an account and browsing KHAMPOS is free. To create a community and start selling, you need a paid creator subscription plan. That subscription is the only thing you pay KHAMPOS; we take no commission and no percentage of your sales. Your members never pay KHAMPOS anything; they pay you.

Membership payments

Members pay by card or bank transfer through Stripe or Paystack at checkout. Recurring memberships renew automatically each billing period until cancelled.

Creator earnings

Your earnings show up in real time under the Earnings tab in your dashboard, including a breakdown by community, product, or membership.

Refunds

As a creator, you can issue a full or partial refund to any member directly from your dashboard. The money comes out of your own connected Stripe or Paystack account and goes back to the buyer.

Payouts

Connect a payout method, bank account, Stripe, or Paystack, under Earnings in your dashboard. Once connected, sales go straight there. KHAMPOS never holds your money.

Stripe setup

From Earnings > Payout Methods, choose Stripe and follow the prompts to connect or create a Stripe account. Stripe will ask for some standard verification details before payouts activate.

Paystack setup

From Earnings > Payout Methods, choose Paystack, select your country and bank, and enter your account number. Paystack verifies the account and creates a settlement subaccount for you automatically.

03

Communities

Creating communities

Click "Create Community," choose a name and topic, then decide whether members join free or pay to join. Customize everything else from your admin dashboard. You need an active creator subscription plan to create a community.

Managing members

From your community's admin panel, you can view your member list, remove or ban members, and manage roles.

Community settings

Adjust your community's name, branding, rules, and notification settings from Admin > Settings.

Community subscriptions

Set your membership price and billing cycle, monthly or yearly, from Admin > Earnings > Subscription Settings.

04

Affiliates & Referrals

How referrals work

Share your unique referral link. When someone joins or buys through it, you earn a commission automatically.

Creator affiliate rewards

Earn a commission for referring other creators who join and start selling on KHAMPOS.

Member affiliate rewards

Earn a commission for referring new members into paid communities, courses, or memberships.

Referral payouts

Referral earnings pay out the same way as your regular earnings, through your connected Stripe and Paystack account.

05

Account & Security

Password reset

Click "Forgot Password" on the login page and follow the link sent to your email.

Login issues

Double check your email and password, try resetting your password, and clear your browser cache if the issue continues. Still stuck? Contact support below.

Account verification

Verify your email or phone number under Settings > Verification. Some features, like payouts, require this before they unlock.

Privacy settings

Manage what's visible to other members, like your profile details, under Settings > Privacy.

06

Courses & Learning Hub

Uploading lessons

From the Learning Hub, click "Add Lesson," upload your video or files, and organize them into modules.

Managing courses

Edit, reorder, or publish your courses anytime from Admin > Courses.

Still Need Help?

If the answer above didn't fully solve it, reach out directly. Our team typically responds within 1-2 business days.

✉ help@khampos.com